Service Attendant
Products
Service Attendant
Products
Click on thumbnail images for screen shots and details.
All prices are shown in CAD$
Limited Edition
Service Attendant LE – $199 (CAD)
Service Attendant LE
$199 (CAD)
Service Attendant LE (limited edition) is perfect for shops that are starting up or just need basic service management. If your requirements change you can easily upgrade to the standard edition with all the options shown below. Included with this module are a Service database, Reports, Invoice/Receipt printing, PDF & Excel outputs, Multi-Image Capture and Setup functions. It is reliable and very easy to use.
Standard Edition (+ options)
Service Module – $349 (CAD) reg. $499
Service Module – $499 (CAD)
Service Module
$349 (CAD)
reg. $499
Service Module
$499 (CAD)
Service Attendant standard edition’s core module; The Service module is powerful enough to run a repair center by itself without any of the add-on modules. Included with this module are the Service database, Contacts database, Products database, SMS Text messaging, Email, Print, PDF & Excel outputs, Signature capture and Image capture functions. It is reliable and easy to use with minimal training.
Sales Module – $299 (CAD)
Sales Module
$299 (CAD)
The Sales module includes sales quotes, sales orders and sales invoicing functions. It is suitable for companies that sell items to customers whether it be repair parts or whole products with serial numbers. Sales can be personalized with customer information when a quick sale is not suitable.
Inventory Module – $199 (CAD)
Inventory Module
$199 (CAD)
The Inventory module provides tracking of repair parts and products you sell but also features serial number and invoice number tracking plus comprehensive reports. Multiple sell price points are provided with markup percentage points and/or a multi-point markup table.
Stock Returns RMA Module – $199 (CAD)
Stock Returns RMA Module
$199 (CAD)
Tired of losing money on items that were not returned to suppliers and manufacturers for credit or refund. The Stock Returns module provides easy tracking of cores, defective items and new stock returns, when and how they were returned and the credits you received.
Purchase Order Module – $199 (CAD)
Purchase Order Module
$199 (CAD)
Integrates with the Service, Sales, Inventory and Stock Returns modules. Track items ordered and back ordered items. Features include pricing control, supplier invoice tracking, core tracking (Stock Returns module required) and email functions. Print or export PO’s in paper, PDF and XML formats.
Scheduler Module – $299 (CAD)
Scheduler Module
$299 (CAD)
Service call scheduling and dispatching is easy with the Scheduler. Features include route mapping, configurable service hours, zones, lunch breaks and non-service holidays.
Email, export and Field Service module upload functions are provided for dispatching service calls. The Scheduler integrates with the Service module to eliminate redundant data entry.
Field Service Module – $599 (CAD)
Field Service Module
$599 (CAD)
Technicians working in the field can receive and update assigned service call records, accept payment and print or email customer receipts. Customer signatures and image files can be captured on site and linked to the work order. Includes route mapping functions. It’s easy to use and versatile plus techs can work where there is no internet. You can rent or purchase this module. Contact us for details.
Contacts Reports Module – $199 (CAD)
Contacts Reports Module
$199 (CAD)
Send email and postal mail out campaigns to customers to promote preventative maintenance service, extended warranty sales or other promotional events. Works with MS Outlook and MS Word.
ServiceBench Dispatch RTI Module – $399 (CAD)
ServiceBench Dispatch RTI Module
$399 (CAD)
The ServiceBench Dispatch RTI (real time interface) module receives dispatches and service job data including parts and comments and updates Service Attendant records. Functions include accept, reject and job rescheduling plus updating of the ServiceBench job status and repair description. Saves time scheduling and creating work orders for new service jobs plus improves accuracy and efficiency. Supports the new ServiceBench v5 system.
ServiceBench Claims Module – $199 (CAD)
ServiceBench Claims Module
$199 (CAD)
Upload completed service record data to ServiceBench for claim processing and payment. Uses the “Fixed” claim format developed by ServiceBench. Functions include tracking of “Dispatch #” for each job and “Distributor #” for each parts record. Eliminates redundant entry of data and saves time spent processing warranty claims while improving accuracy and shop efficiency.
ServicePower Claims Module – $199 (CAD)
ServicePower Claims Module
$199 (CAD)
Upload completed service record data to ServicePower for claim processing and payment. Uses the “IP3R” claim format developed by ServicePower. Eliminates redundant entry of data and saves time spent processing warranty claims while improving accuracy and shop efficiency.
XML Claims Module – $199 (CAD)
XML Claims Module
$199 (CAD)
Upload completed service record data to companies that support the CEASA XML format for claim processing and payment. Eliminates redundant entry of service data and saves time spent processing warranty claims while improving accuracy and shop efficiency.
QuickBooks Interface Module – $349 (CAD)
QuickBooks Interface Module
$349 (CAD)
Integrate Service Attendant service management software with QuickBooks and exchange data accurately and easily. Save time by eliminating the need to re-enter data and avoiding costly mistakes. Compatible with Canadian, U.S. and UK (VAT) single and multi-user editions of QuickBooks.
LAN User License – $99 (CAD)
LAN User License
$99 (CAD)
Service Attendant can run locally on multiple computers in the office with an unlimited number of users who share the same data files. The system uses record locking to prevent users updating the same record at the same time. No special equipment is required. Every system comes with a single LAN user license.
WAN User License – $199 (CAD)
WAN User License
$199 (CAD)
Service Attendant can run globally on multiple computers outside the office with an unlimited number of users who share the same data files. The system incorporates record locking functions to prevent users updating the same record at the same time. Requires SQL Server Express (free version) and a VPN.
Custom Service and Sales Forms – Included
Custom Service and Sales Forms
(Included)
Create custom designed Service and Sales forms to suit your business and style. Can be used to create invoices, orders, slips, labels and be formatted for any type of printer. Contact us for details.
SMS Text Messaging – Included
SMS Text Messaging
(Included)
Create and send text messages to customers, staff and technicians. Automated messaging to customers is available when the work order status changes to a preselected code. Three different SMS service providers are supported including BulkSMS, Clickatell and ExpertTexting.