Cyber Cove Solutions

Privacy Policy

Cyber Cove Solutions

Last updated: January 10, 2018

This privacy policy covers how Cyber Cove Solutions (“Cyber Cove”) collects, uses and protects the information it gathers through your use of our web site and in connection with off-line communications.

Any information that you provide to us in the course of interacting with our staff, or systems, is held in strict confidence. No matter how Cyber Cove comes to have your information, we want you to know that we respect your right to privacy. We will not give, sell, trade, or rent your personal information to third parties except as required by law, subpoena, or court order.

How We Gather Information
Software products developed and sold by Cyber Cove do not collect, or transmit, any information from end users to Cyber Cove directly or indirectly without the knowledge of the user. We acquire information from private individuals and companies in the course of doing business. Specifically, Cyber Cove may collect information from offline and online registrations and forms, communications and interactions, and sales inquiries and transactions.

In general, you can visit Cyber Cove’s web site without revealing any personal information. However, certain web site pages request contact information from you, such as if you request a demo program, purchase products or request information from us. The information collected can include contact information such as name, address, telephone number, email address and credit card information. The personal information that you provide is used only to fulfill your request.

How We Use Your Information
We use your information to better serve you by providing relevant information on developments in the industry including partner information, trends and events. We also notify you about product updates, product upgrades, new products and promotional offerings.

• To engage in transactions. We may use personal information such as name, physical address, telephone number, email address, and company to engage in transactions with you, including contacting you.
• To process transactions. We may use credit card information to process your order. Cyber Cove may need to share some of this information with credit card processing services and other third parties to complete the transaction.
• To provide support or other services. We may use your personal information to provide you support or other services you have ordered, as well as product updates, product fixes and other similar communications.
• To post Testimonials. We post testimonials on our web site which may contain personal information. Prior to posting the testimonial, we obtain the customer’s consent along with their testimonial.
• To communicate with you. We may use your personal information to communicate with you about product updates, product upgrades, new product releases, promotional offerings and to respond directly to your requests for information.
• To comply with legal requirements. Cyber Cove may be required to disclose your personal information in order to comply with legally mandated reporting, disclosure or other legal process requirements. We will use reasonable efforts to limit the personal information provided for these purposes.

Information Security
The security of your personal information is important to Cyber Cove. We have in place physical, administrative and technical safeguards designed to protect your personal information from unauthorized access. In addition, Cyber Cove uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details. When you enter sensitive information such as your credit card number on our site, we encrypt it using secure socket layer (SSL) technology.

In the event that your personal information is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, we will notify you of the breach by email, fax, or mail. We will give you notice promptly, consistent with the reasonable needs of law enforcement and/or Cyber Cove to determine the scope of the breach and to investigate and restore the integrity of the data system.

Links to Other Sites
Our web site contains links to other web sites. Please be aware that our privacy policy does not apply to these other sites.

Changes to Policy
Cyber Cove may occasionally update this privacy policy. When we do, the “Last update” date shown at the top of this policy, will confirm the date of the last change.

If you have comments or questions about our privacy policy, please contact us.