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Service Attendant Repair Order Software

 
Service Attendant v4.0
Service order software for Electronic and Appliance, Professional A/V, Industrial and Consumer service companies. Each system can be customized to suit your shop's requirements. Features include the Service database, Service call dispatching, Sales database, Contacts database, Inventory database, Parts Returns database, Purchase Ordering, Electronic Warranty Claim Filing, Printable and Electronic Documents, Image file management, Barcode support, Comprehensive Reports, Web site integration, plus Multi-User compatibility across local and global networks.

Details and screen views    Document Views     System Requirements     Download a Free Demo
 
 

  WebServ
Using a web browser, customers can request shop or home service and check on repair progress. WebServ integrates the repair order system with your web site. Drive more traffic to your web site and reduce operating costs at the same time. Hosting can be on any web site with current Perl/CGI/PHP language support. No monthly fees apply. Click the WebServ button on our Home page to try the demo.

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  Field Service module
Technicians working in the field can receive and update assigned service call records then accept payment and print or email customer receipts. Image files and customer signatures, can be captured on site. It's easy to use and versatile plus techs can operate in areas where there is no internet service.

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  Samsung Dispatch module
Download job dispatch data including parts and comments from Samsung and then populate Service Work Order and Scheduler records. Imported records can be edited and a list of jobs printed or exported to Excel before being transferred into Service Attendant. Saves time spent creating repair orders from new service job data plus improves accuracy and shop efficiency.


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  ServiceBench Dispatch module
Automatically receive dispatch data including parts and comments from ServiceBench then populate Service Work Order and Scheduler records. Accept, reject and reschedule dispatches received plus update the ServiceBench job status. Saves time spent creating repair orders from new service job data plus improves accuracy and shop efficiency.


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  ServiceBench Claims module
Upload completed repair order data to ServiceBench for claim processing and payment. Uses the "Fixed" claim format developed by ServiceBench. Functions include tracking of "Dispatch #" for each job and "Distributor #" for each parts record. Eliminates redundant entry of data and saves time spent processing warranty claims while improving accuracy and shop efficiency.


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  ServicePower Claims module
Upload completed repair order data to ServicePower for claim processing and payment. Uses the "IP3R" claim format developed by ServicePower. Eliminates redundant entry of data and saves time spent processing warranty claims while improving accuracy and shop efficiency.


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  XML Claims module
Upload completed repair order data to companies that support the CEASA XML format for claim processing and payment. Eliminates redundant entry of service data and saves time spent processing warranty claims while improving accuracy and shop efficiency.

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  QuickBooks Interface
Integrate Service Attendant service management software with QuickBooks and exchange data quickly and easily. Save time by eliminating the need to re-enter data and avoiding costly mistakes. Compatible with Canadian, U.S. and UK (VAT) single and multi-user editions of QuickBooks.


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  Contacts Reports
Send email and postal mail outs to customers to promote preventative maintenance service, extended warranty sales or other promotional events. Works with MS Outlook and MS Word.

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  Custom Sales Form
Print your own custom designed sales invoice and sales order forms using the Service Attendant "Sales - Print - Custom Form" function. Allows users to design their own customized sales form layout using Microsoft Access. Customization service is also available.

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more information

 

 
  Custom Service Form
Print your own custom designed repair order using the Service Attendant "Work Order - Print - Custom Form" function. Allows users to design their own customized service form layout using Microsoft Access. Customization service is also available.

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more information

 
 

 
  SMS Text Messaging
Automated and manual SMS text messaging functions come with the "Service" module. Automated messaging is triggered when the work order status changes to a pre-selected code. Three different SMS service providers are supported including BulkSMS, Clickatell and ExpertTexting. Messages can be sent to customers, staff and technicians.


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Please refer to our pricing page for a complete list of all available software options and add-on modules.
Custom programming services are also available.

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