your business made the switch to paperless operation?
These days it's much easier than it used to be to run a repair shop
without paper and there are many reasons why it is not only practical
but affordable too. Aside from the cost of paper, printers, ink and
filing boxes there are also costs associated with storage, time wasted
and the list goes on.
At the entry point of the service process the amount of time spent
by staff hand writing the service order and finding information related
to previous repairs can be considerable. Then there is the time it
takes to distribute documents to various departments and the time
for them to recall information from the documents created. When a
document is lost there can also be costs related to loss of revenue,
loss of customer, loss of reputation, loss of parts or parts credits
plus the time wasted searching for the missing paperwork.
In the not so distant past, when a customer needed a repair, most
service providers would manually write up the service work order with
pen and paper. The quality of information captured on the hand written
repair order depended on how well the order writer could write. Not
only that but it couldn't show the service history or other information
that might have been acquired on a previous repair. Customers often
expect repair shops to know details about their previous repairs.
I have heard customers say "the product was just repaired for the
same problem and should be covered by warranty" even though it was
months, or years, since the last service on the item and not even
the same problem. Not having the information at your fingertips can
mean you are not off to a good start.
Imagine simply entering a phone number, or name, and being able to
view the complete history of services you provided to customers plus
special notes you recorded when there were other issues relating to
the customer's preferences or credit status. Today, repair shop software
systems not only increase efficiency when dealing with customers but
also offer time savings when it comes to dealing with manufacturers,
warranty claim procedures, suppliers and accounting systems. Service
and sales data stored in the software system is portable and can be
transferred to other systems which eliminates the time spent re-entering
data. This also applies to home service where the data can be routed
to technicians in the field
who then update the system and complete
the service management cycle without the need for other
staff to re-enter
The bottom line is there are multiple benefits a service management
software system provides that outweigh the costs of employing extra
staff to join the paper chase and perform the repetitive duties required
to to get the job done and then get paid for the repair. There are
not many things you can buy these days that pay for themselves like
service management software. It is a modern tool of the trade.
We have specialized in helping companies make the transition to modern
service management software systems for many years and know it can
seem quite intimidating to service shops, who have relied on the old
pen and paper method, to make the transition to using a computer for
managing service and other aspects of their business. Let us show
you how a business can be better organized and more profitable with
the help of Service Attendant repair shop software.