Repair Shop SoftwareHomeProductsSupportContact Us


Mobile Field Service Management

 
Two types of mobile systems are available
 
 


Web Server Based

Service calls assigned to technicians using the "Scheduler" are uploaded to the web server. Techs in the field download their service calls at the start of the day, update them, including parts and payment information, then print or email the customer a receipt on site. All that is needed is a Windows tablet, notebook or laptop computer and an internet connection which only needs to be active at the beginning and end of the day. This means technicians can operate anywhere in the field without being dependant on an internet connection.

System Requirements

  • Tablet, Notebook or Laptop PC with Windows XP SP2 or higher O.S.
  • "Scheduler" module
  • Wireless, or hard wired, internet connection
  • Portable printer (optional)
  • Email client software (optional)
  • Web browser software (optional)
  • Web portal subscription (contact us for details)

The system above is suitable for areas with, and without, wireless internet service.


Office Server Based
Service Attendant can be installed on a
Windows tablet, notebook or laptop computer and run as a stand alone program or be connected to a server and share the data available to other computers on the network. This system gives field techs access to all program areas allowed by the system administrator. Using a computer connected to the office server via the internet, records are updated in real-time, payments received and the customer provided with a receipt by email, or printout. This system requires a good wireless internet connection to work properly.

System Requirements

  • Tablet, Notebook or Laptop PC with Windows XP SP2 or higher O.S.
  • SA SQL User License and Microsoft SQL Server 2005 or higher
  • Portable printer (optional)
  • Email client software (optional)
  • Web browser software (optional)
  • Wireless Internet Connection with VPN

The system above is only suitable for areas with wireless internet service.


 
   
       
Service management software for appliance and electronic service shops

Home
  |  Products  |  Support  Resources  About Us  |  Contact Us
 |  Privacy Policy  |  Blog

Copyright 1998 Cyber Cove Solutions Inc. All product names referenced herein are trademarks of their respective companies.