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Service Attendant's Floating Screens
 
 
 
 
Customers sometimes ask why our Service Attendant work order software has floating screens instead of filling the entire desktop with the user interface. The answer is pretty simple. Previously, we went the route of a full-screen interface but found it did not offer the same advantages.

Floating screens allow for more than one set of information to be visible at the same time. This works in a similar way to having two monitors where you can have more than one application visible at the same time. More screens showing more information means you are more productive. By the way, dual monitors work great with our work order software too.

The number of tasks people in the appliance and electronic service industry have to perform has been on the increase over the last few years and this is adding to the demands placed upon support staff not to mention making it harder to make a living.

The level of confusion caused by having to tab back and forth between screens to view information is increased when you are in a hurry. This is turn can cause frustration by tabbing to the wrong application and then needing to correct.

I've seen many customer desktops that are filled with various open documents and applications. When an application occupies the entire desktop, shortcuts for applications you have not yet opened are hidden until currently running applications have been minimized or closed.

Can you imagine driving your car and only being able to see one view at a time or having to switch between the various dashboard gauges? The auto industry has long since recognized the importance of being able to see as much as possible in the least amount of time.

If you haven't already, take the Service Attendant demo for a test drive and see for yourself. Our
service work order software system offers features that are not found in more expensive systems.
 

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