Customers sometimes ask why our Service Attendant work order software
has floating screens instead of filling the entire desktop with the
user interface. The answer is pretty simple. Previously, we went the
route of a full-screen interface but found it did not offer the same
Floating screens allow for more than one set of information to be
visible at the same time. This works in a similar way to having two
monitors where you can have more than one application visible at the
same time. More screens showing more information means you are more
productive. By the way, dual monitors work great with our work order software
The number of tasks people in the appliance and electronic service
industry have to perform has been on the increase over the last few
years and this is adding to the demands placed upon support staff
not to mention making it harder to make a living.
The level of confusion caused by having to tab back and forth between
screens to view information is increased when you are in a hurry.
This is turn can cause frustration by tabbing to the wrong application
and then needing to correct.
I've seen many customer desktops that are filled with various open
documents and applications. When an application occupies the entire
desktop, shortcuts for applications you have not yet opened are hidden
until currently running applications have been minimized or closed.
Can you imagine driving your car and only being able to see one view
at a time or having to switch between the various dashboard gauges?
The auto industry has long since recognized the importance of being
able to see as much as possible in the least amount of time.
If you haven't already, take the Service Attendant demo for a test
drive and see for yourself. Our service
work order software system offers features
that are not found in more expensive systems.