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Service Attendant Benefits
 
 
  • Low overall cost with no monthly fees, including WebServ, you own the software and data
  • Customizable to suit your business needs and budget
  • Loaded with time saving features
  • Save on stationary costs using electronic document and email functions
  • Reduce losses from data entry errors
  • Detailed and accurate revenue reporting
  • Easy to read user interface capable of multi-screen displays
  • Easy to learn and navigate using a mouse or keyboard

 
 
  • 90 days of phone and email support included with initial purchase
  • Live telephone support available weekdays 9:00 - 5:00 (PST)
  • Remote assistance support available weekdays 9:00 - 5:00 (PST)
  • Built-in operations manual help system
  • Fully compatible with Windows 32 and 64 bit operating systems (minimum Win XP SP2)
  • Fast performance (not a web based program) and secure operation
  • Multi-User Local (LAN) and Global (WAN) network compatible with record locking protection
  • Easily scalable to SQL Server for wide area networking
  • Reduced network traffic loading with data retrieval and saves on demand

 
 
  • Powerful search functions with wildcard "*" capability
  • Powerful reports with on screen display and print/export functions
  • Service reminder module for customers with bulk email, address labels, letters (optional)
  • Electronic document printing (.pdf, .xls, .rtf formats)
  • Electronic image linking for bill of sale and parts invoice documents
  • Electronic warranty claim filing in ServiceBench, ServicePower and XML formats
  • Electronic parts ordering with Andrews Electronics and XML partners
  • Email customers with service or sales documents attached
  • Send SMS text messages to customers, staff and technicians
  • Integrate your website with "WebServ" for repair book in and progress lookup (optional)

 
 
  • Professional plain paper work order and sales receipts and invoice printing
  • Label (including barcode) and claim/receipt printing
  • CEASA and NARDA form printing support
  • Customizable Service printouts (optional "Custom Service Form")
  • Customizable Sales printouts (optional "Custom Sales Form")
  • Postal/zip code database with auto-learn capability
  • Sales POS system with Quotes, Orders and Invoicing functions (optional)

 
 
  • Field service dispatching "Scheduler" with mapping, email and data export functions (optional)
  • Compatible with service industry standards
  • Automated fault and repair code listing by product make
  • Automated labor rate entry for all types of repairs
  • Repair status tracking system
  • Repair "Progress" turn around time tracking
  • Configurable service data verification system
  • Model / Service Information database with image and web links
  • Purchase Order system integrated with Sales, Service, Inventory and Stock Returns (optional)

 
 
  • Inventory database with multi-level pricing, parts usage, invoice and image linking (optional)
  • Pending Invoice system tracks multiple invoices per inventory item (requires Inventory)
  • Inventory Stock Returns system with core tracking features (optional)
  • Inventory sales reports with stock number and serial number tracking
  • Dual tax rate defaults plus variable tax rate insertion capability for other regions
  • Unified reporting of all monetary transactions in Sales and Service
  • Built in "On Accounts" reports and statement generator
  • Integrate with QuickBooks accounting software (optional)
  • Customizable program setup with password protection controls and multiple configurations
  • User login with activity tracking system

 
   

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Copyright 1998 Cyber Cove Solutions Inc. All product names referenced herein are trademarks of their respective companies.