Service Attendant v4.0
 

This page and screen image links provide a preview of the Service Attendant v4.0 program.  Built with powerful state-of-the-art time saving features.  Service Attendant is now easier to use, more versatile and more functional.
 
 
Screen Views
 
 

The program's main menu is shown above - Click on the buttons to view screen shots
 
 

Operations Manual (8.8 mb)
 

Program

  • Front-end user interface program designed with Microsoft Access 2007
  • Installation program installs its own MS Access Runtime engine
    (MS Access does not need to be installed separately)
  
 

Databases

  • Three back-end Microsoft Access 2002/2003 databases each with a 2 gigabyte size limit
 
 

Connectivity
       JET database connectivity

  • Suitable for single and multi-user systems at one location
  • Economic, reliable
  • No special software required other than Windows XP SP2 or higher O.S.

      SQL Server database connectivity

  • Suitable for multi-user systems that need to share data over a wide geographic area
  • Secure, reliable
  • Requires Microsoft SQL Server 2005 or higher ("Express" versions available at no charge)
  
 

Special Features

  • Floating user interface screens where multiple screens can be open simultaneously
  • Easier to read user interface, larger fonts, plus resizing based on screen resolution settings
  • Increased field sizes capable of storing more data per record
  • Powerful search functions with wild card (“Approx”) capability
  • Multiple “Notes” screens capable of storing up to 3,750 characters of data
  • Password protection control with multiple configurations and activity tracking system
  • Automated Warranty, Non-Warranty, Extended Warranty and Contract flat labor rate insertion
  • Appliance repair “Basic”, ”Shop”, “Sealed” and “Exchanged” flat warranty rate system
  • Automated “Radius” , “Travel Rate” and “Bill To” insertion for warranty repairs
  • Automated “Hourly Rate” and “Svc Call” minimum defaults for non warranty repairs
  • Automated Fault and Repair Code list display for updating work orders
  • Automatic previous work order search function activated by “Serial No.” entry
  • Proof of purchase document images can be linked to work order records and easily viewed
  • Configurable service claim data verification system
  • Improved pre-set printer setup and operation (compared to v3.1)
  • Enhanced sales and service document printing including receipt printer support
  • 1.25 x 3.5 inch (29 x 89mm) and new 2-5/16 x 4 inch (59 x 101mm) label printing
  • Send to file functions including .pdf, .rtf and .xls formats
  • Email customers with service or sales documents attached
  • “Stock Returns” tracking module with special core return handling features (optional)
  • “Pending Invoices” system now tracks up to 7 invoices per inventory item
  • Parts invoice document images can be linked to PO and Inventory records for easy viewing
  • Service and Sales payment functions with optional X-Charge credit and debit card payment processing
  • Unified reporting of all monetary transactions in Sales and Service
  • Postal/zip code database with auto-learn capability
  • Dual tax rate defaults plus variable tax rate insertion capability for other regions