Service Attendant
– Mobile Data System
for BlackBerry, iPhone and Windows
1 - Service call data is exported using
the
2 - Once uploaded to the Pronto Forms
web portal it is
automatically sent to
mobile devices.
3 - Field techs select and update work orders on their mobile device.
Work Order Details
Work Order Details
Work Order Details
4 – User pre-defined repair descriptions speed data entry in the field.
Fault & Repair Details
Charge Information
5 – Pre defined call status selections speed entry in the field.
Tech Comments field is available for
explaining special situations.
Status & Comments
6 - Parts supplied to the mobile tech are displayed.
New parts entered will update the main
system.
Parts Information
7 - Mobile tech hits ‘Send’ when job is complete.
The record can also be saved on the device
and re-opened later.
Work Order Completion
8 - Service call records are held on the web portal until the office is
ready to download
the data file and update the main system.
Pronto Forms Web Portal
Mobile Data Module – Incoming Data
9 - Office can edit service call data received from mobile techs
prior to updating
the main system.
10 – Tech can add new parts info while
in the field.
System will also update office inventory
records.
Additional Notes
- Same record can be received multiple times from field
technicians
- Only new data will overwrite empty fields
- Repair charges are updated regardless of previous
entries
- Mobile system will not update main records without
confirmation
- Call Status drop-down list values (pre-defined)
Customer not home, Cancelled, Not repairable, Not
warranty, Pending estimate, Pending parts
Pending other, Repaired, Re-schedule, See Tech Comments, Too costly
- Repair Description drop-down list values (user pre-defined)
User’s can create their own mobile repair description list from existing “Repair Code” descriptions within Service Attendant or by pre-entering them
General Product Information
- Mobile Data for Pronto Forms module $249.00
(includes
Pronto Forms Service Calls.csv form)
- Pronto Forms / TrueContext Service Agreement $25/user/month
(visit
www.prontoforms.com for additional information)
- Mobile device and data plan separate
(contact
your local wireless provider for additional information)
- Demo of mobile device form and
(use
your own mobile device or install a device simulator available from the
manufacturer)
- Customization of mobile form and
(contact
Cyber Cove for additional information)
All products referred to in this
document are trademarks of their respective companies.
All prices are in Canadian funds.
